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Z Note: There are currently no ITIL terms for the letter Z
Did You Know: ITIL was devised over 20 years ago and is currently in its third version.
The original version of ITIL is a set of books that contain guidance and best practice around how organisations can manage the support and delivery of IT services to their internal and external users.
What we can see from ITIL 3 is a re-evaluation of how ITIL sits within an organisation.
ITIL 3 seeks to build on the success of ITIL 2 and remains a framework of best practice and guidance from which organisations adopt the relevant parts.
ITIL 3 contains virtually all of ITIL 2 but it has brought those processes up-to-date.

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