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Y Note: There are currently no ITIL terms for the letter Y
Did You Know: One of the premises of ITIL is its capacity to adapt to any number of scenarios, and through its framework based nature, to allow its adopters to choose the level of ITIL influence they want for their organisation.
The most successful implementations are managed as a formal project, which begins with a review of existing processes to identify how closely aligned these are to ITIL.
ITIL is all about aligning the support and delivery of IT services to business needs.
Implementing ITIL will enable IT to focus on areas the business sees as key.
It is vital that the business is included in your decision making and that they understand the true benefits that the organisation can achieve by implementing ITIL.

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