The ITIL Guide ITIL RSS Feed


ITIL Knowledgebase

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 


WIP Work in Progress
A Status that means Activities have started but are not yet complete. It is commonly used as a Status for Incidents, Problems, Changes etc.
Warranty Service Warranty: how the service is delivered and its fitness for use, in terms of availability, capacity, continuity and security.
Workload The Resources required to deliver an identifiable part of an IT Service. Workloads may be Categorised by Users, groups of Users, or Functions within the IT Service.
This is used to assist in analysing and managing the Capacity, Performance and Utilisation of Configuration Items and IT Services.

© RuleWorks - All Rights Reserved - Policy - - Sitemap