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UC Underpinning Contract
A Contract between an IT Service Provider and a Third Party. The Third Party provides goods or Services that support delivery of an IT Service to a Customer.
The Underpinning Contract defines targets and responsibilities that are required to meet agreed Service Level Targets in an SLA.
UP User Profile
A pattern of User demand for IT Services. Each User Profile includes one or more Patterns of Business Activity.
Unit Cost The Cost to the IT Service Provider of providing a single Component of an IT Service. For example the Cost of a single desktop PC, or of a single Transaction.
Use Case A technique used to define required functionality and Objectives, and to Design Tests.
Use Cases define realistic scenarios that describe interactions between Users and an IT Service or other System.
Utility Service Utility: what the customer gets and is Fit for Purpose.

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