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ITIL V3 and V2 Comparison

The revised ITIL V3 books were published in May 2007, bringing about a number of changes. What we can see from ITIL 3 is a re-evaluation of how ITIL sits within an organisation.

ITIL 3 seeks to build on the success of ITIL 2 and remains a framework of best practice and guidance from which organisations adopt the relevant parts.

In summary, ITIL 3 contains virtually all of ITIL 2 but it has brought those processes up-to-date.

Below is an outline of the key differences.

ITIL V2

ITIL V3

ITIL 2 is positioned around Support and Delivery of IT Services based upon the following process areas:

Service Desk

Incident Management

Problem Management

Configuration Management

Change Management

Release Management

Service Level Management

Availability Management

Capacity Management

IT Service Continuity Management

Financial Management for IT Services

ITIL 3 has taken the V2 process areas and grouped them logically into a phased lifecycle approach, as follows:

Service Strategy

Business Relationship Management
Financial Management
Demand Management
Service Portfolio Management

Service Design

Availability Management
Capacity Management
Information Security Management
IT Service Continuity Management
Service Catalogue Management
Service Level Management
Supplier Management

Service Transition

Service Asset & Configuration Management
Knowledge Management
Change Management
Release & Deployment Management

Service Operation

Service Desk
Access Management
Event Management
Incident Management
Request Fulfilment
Problem Management